Impacted City Services for Phoenix
Residents with questions about city services and programs affected by Coronavirus precautionary measures can call (602) 262-3111 or e-mail contactus@phoenix.gov.
- Alarms Detail – No walk-in customers accepted. Call (602) 534-0322 for questions about false alarm or permit inquires and payments. Read detailed Alarm impacted services statement
- ARIZONA@WORK City of Phoenix Job Centers – Shifting to an appointment only model for City services.
- Convention Center – All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) have been postponed or rescheduled through May 10. Visit your conference or event organizer’s website for event updates and rescheduled dates. No in-person or phone sales are being taken at the the Phoenix Convention Center Ticket Office at this time. Read detailed Convention Center impacted services statement
- City Council Meetings – City Council meetings are currently being held audience-free. Meetings can be streamed online and residents can provide comments via e-mail or phone.
- City Hall – Services by appointment only
- City of Phoenix Retirees – The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Customers can schedule a phone appointment to avoid long hold times. Nationwide recommends retirees contact their local retirement representative to address concerns or changes to their investment plan
- Community Meetings – Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.
- Education Programs – Office of Youth and Education’s AARP literary programs are canceled.
- Family Service Centers – Shifting to an appointment only model for City services.
- Fingerprinting – The City of Phoenix is temporarily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.
- Head Start – Home visits are suspended.
- Housing – Read detailed Housing Department impacted services statement
- Human Resources – New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.
- Job Training Workshops – Workshops are canceled this week
- Libraries – In addition to our downloadable eRources, Phoenix Public Library locations are offering curbside service with the exception of South Mountain Community Library. Book drops (excluding SMCL) are also open 24/7 to return materials. Visit http://phoenixpubliclibrary.org for specific hours, locations, reserve materials, download electronic resources or find an online program.
- Municipal Court – The Phoenix Municipal Court has taken many active steps and modifications to its operations in response to COVID-19.
- Parks and Recreation – Following a City Council vote, all amenities in city parks have started to reopen. Phoenix’s public parks, trails and golf courses remained open throughout the COVID-19 pandemic. Community members are encouraged to continue to practice these guidelines:• Do not use amenities if you are exhibiting symptoms of illness• Wear a mask or face covering• Bring your own wipes and sanitizer• Keep a safe distance from othersPueblo Grande Museum is closed and many city-owned facilities that are operated by partner organizations are also closed or have modified hours. Detailed Information about the city’s outdoor and virtual recreational options is available at Phoenix.gov/Parks.
- Planning and Development Department – Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. Find a list of direct phone numbers and e-mail addresses for appropriate staff. If you’re unsure who to contact or have general questions about services call (602) 262-7811 or email. Online project tools are available and new projects and resubmittals can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email. Review (EPR) Triage Team at (602) 534-5933 or email.
- Property Management Unit – Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the Property Release Form already completed.
- Police Public Records – Closed to in-person customers. Online and phone customers only. To schedule an appointment, call (602) 262-1885 or use the online portal.
- Public Transit – Beginning Wednesday, July 1, passengers are required to wear face coverings while riding transit in Phoenix to help prevent the spread of COVID-19. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m – 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same. Read detailed Public Transit impacted services statement
- Senior Centers – All 15 city Senior Centers are closed. Senior Center members can coordinate in-home meal service with their Senior Center Manager.
- Street Transportation – Right-of-Way Management is not processing any special event or block party permits for events taking place through at least May 31. Guidance will be revised as needed.
- Vehicle Impounds – Closed to walk-in customers. Call (602) 495-2096 for more details.
- VITA – Volunteer Income Tax Assistance Program services are suspended.
- Volunteer Programs – All city volunteer programs, with the exception of critical public safety programs, are being suspended for the next two weeks.
City Services Still in Operation
- 911, Police, Fire
- Airport Operations – Some European and Canadian impacts. Read detailed Airport impacted services statement
- City Services Customer Pay Stations – Lobby Hours have been modified
- Finance and Procurement
- Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks – Read more detailed information about outdoor Parks and Recreation facilities that are open and Learn about responsible social distancing when visiting a park or trail
- Public Transit, including Dial-a-Ride – Visit Valley Metro website for current trip schedules. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service will continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m. – 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same on light rail. Read detailed Public Transit impacted services statement
- Trash and Recycling Services – Read detailed Public Works impacted services statement
- Street Maintenance – Read detailed Streets impacted services statement
- Water and Wastewater – Read detailed Water Department impacted services statement
City Services Still Available Online:
The city is also continuing to provide access to a variety of online services.
- Building Inspections
- PHXTV Streaming – Watch City Council meetings and regular programming
- City Services Bills
- Contact Mayor & City Council Members
- Crime Victim Services
- Equal Opportunity Department Case Management
- Flight Path Noise
- Fraud Reporting
- Graffiti Removal Requests
- Housing Programs
- Library Services
- Neighborhood Services Programs – While staff is not currently attending community meetings, services can still be requested via email and phone.
- Phoenix C.A.R.E.S. about Homelessness reporting
- PHX Pay Online
- Police Public Records Requests
- Report Abandoned Shopping Carts
- Report Fence in Disrepair
- Report Illegal Signs
- Report Inoperable Vehicles
- Report Litter + Debris
- Report Non-Dust-Proof Parking
- Report Non-Emergency Crime
- Report Non-Permitted Construction
- Report Outside Storage
- Report Property Violations
- Report Traffic Signal Issue
- Report Unsecured Structures
- Report Water Leak
- Report Weeds or Dead Plants
- Request Trash, Recycle or Green Organics Container
- Roll-Off Rentals
- Solid Waste Diversion Programs
- Start/Stop/Transfer Water Services or Trash
- Street Light Repair Requests
- Street Maintenance
- Public Transit Services – Transit still operating. Transit Centers are closed.
- Utility Permit
- Water Services
Looking for more resources? Visit the Coronavirus Business & Resident Resources Page. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail contactus@phoenix.gov.
